Ajax Search

Surveys & Reporting

AFMC conducts surveys to measure patient satisfaction with the health care they receive and how they feel about their own health status. As a NCQA-certified Consumer Assessment of Healthcare Providers and Systems (CAHPS)/Healthcare Effectiveness Data and Information Set (HEDIS) survey vendor, AFMC analytics staff develops and conducts surveys of Medicaid, ARKids First and other waiver program clients.

ConnectCare/ARKids First A

A biannual CAHPS satisfaction survey of Medicaid adult and child clients to evaluate satisfaction with health care services received through Arkansas’ Medicaid program.

View 2021 survey results (pdf) | Executive Summary Report (pdf)
View 2019 survey results (pdf) | Executive Summary Report (pdf)

ARKids First B

An annual CAHPS satisfaction survey of Medicaid SCHIP children was conducted to determine which services ARKids First B clients use and their satisfaction with the ARKids First B program.

View 2022 survey results (pdf) | Executive Summary Report (pdf)
View 2021 survey results (pdf) | Executive Summary Report (pdf)
View 2020 survey results (pdf) | Executive Summary Report (pdf)
View 2019 survey results (pdf) | Executive Summary Report (pdf)

TEFRA

An annual satisfaction survey of TEFRA clients was conducted to determine which services TEFRA clients use and how they evaluate the TEFRA program.

View 2021 survey results (pdf) | Executive Summary Report (pdf)
View 2020 survey results (pdf) | Executive Summary Report (pdf)
View 2019 survey results (pdf) | Executive Summary Report (pdf)

Non-Emergency Transportation

A biannual survey of eligible Medicaid recipients that use the Non-Emergency Transportation program. This survey is similar to CAHPS, but the questions emphasize clients' satisfaction with their transportation services.

View 2021 survey results (pdf) | Executive Summary Report (pdf)
View 2019 survey results (pdf) | Executive Summary Report (pdf)

Arkansas’ Community Mental Health Centers and Clinics (CMHCs)

Conducted to evaluate adult and child/adolescent clients’ satisfaction with the services of Arkansas’ Community Mental Health Centers and Clinics (CMHCs) for the Department of Health and Human Services Division of Behavioral Health Services (DBHS) and Division of Medical Services (Medicaid).

2021 Comprehensive Survey Report (pdf)
2020 Comprehensive Survey Report (pdf)
2019 Comprehensive Survey Report (pdf)
2018 Comprehensive Survey Report (pdf)

Certified NCQA Hedis Survey Vendor 2020

HP AA HEDIS 2020 Seal Arkansas Foundation for Medical Care 03032020 small

Download Free Resources