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Surveys & Reporting

AFMC conducts surveys to measure patient satisfaction with the health care they receive and how they feel about their own health status. As a NCQA-certified Consumer Assessment of Healthcare Providers and Systems (CAHPS)/Healthcare Effectiveness Data and Information Set (HEDIS) survey vendor, AFMC analytics staff develops and conducts surveys of Medicaid, ARKids First and other waiver program clients.

ConnectCare/ARKids First A

A biannual CAHPS satisfaction survey of Medicaid adult and child clients to evaluate satisfaction with health care services received through Arkansas’ Medicaid program.

View 2021 survey results (pdf) | Executive Summary Report (pdf)
View 2019 survey results (pdf) | Executive Summary Report (pdf)

ARKids First B

An annual CAHPS satisfaction survey of Medicaid SCHIP children was conducted to determine which services ARKids First B clients use and their satisfaction with the ARKids First B program.

View 2022 survey results (pdf) | Executive Summary Report (pdf)
View 2021 survey results (pdf) | Executive Summary Report (pdf)
View 2020 survey results (pdf) | Executive Summary Report (pdf)
View 2019 survey results (pdf) | Executive Summary Report (pdf)

TEFRA

An annual satisfaction survey of TEFRA clients was conducted to determine which services TEFRA clients use and how they evaluate the TEFRA program.

View 2021 survey results (pdf) | Executive Summary Report (pdf)
View 2020 survey results (pdf) | Executive Summary Report (pdf)
View 2019 survey results (pdf) | Executive Summary Report (pdf)

Non-Emergency Transportation

A biannual survey of eligible Medicaid recipients that use the Non-Emergency Transportation program. This survey is similar to CAHPS, but the questions emphasize clients' satisfaction with their transportation services.

View 2021 survey results (pdf) | Executive Summary Report (pdf)
View 2019 survey results (pdf) | Executive Summary Report (pdf)

Arkansas’ Community Mental Health Centers and Clinics (CMHCs)

Conducted to evaluate adult and child/adolescent clients’ satisfaction with the services of Arkansas’ Community Mental Health Centers and Clinics (CMHCs) for the Department of Health and Human Services Division of Behavioral Health Services (DBHS) and Division of Medical Services (Medicaid).

View 2022 survey results (pdf) | 2022 Executive Summary Report (pdf)
View 2021 survey results (pdf) | 2021 Executive Summary Report (pdf)
View 2020 survey results (pdf) | 2020 Executive Summary Report (pdf)
View 2019 survey results (pdf) | 2019 Executive Summary Report (pdf)
View 2018 survey results (pdf) | 2018 Executive Summary Report (pdf)

67 Hedis Survey Vendor 2023 CMYK24

Certified HEDIS Measures HP and AA MY 2022 Arkansas Foundation for Medical Care

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