AFMC conducts surveys to measure patient satisfaction with the health care they receive and how they feel about their own health status. As a NCQA-certified Consumer Assessment of Healthcare Providers and Systems (CAHPS)/Healthcare Effectiveness Data and Information Set (HEDIS) survey vendor, AFMC analytics staff develops and conducts surveys of Medicaid, ARKids First and other waiver program clients.
Adult Medicaid (2024)
An annual CAHPS satisfaction survey of Medicaid adult clients to assess member experience of care received through Arkansas' Medicaid program.
View 2024 survey results (pdf) | Executive Summary Report (pdf)
Adult Medicaid/ARKids First A (2019–2023)
A biennial CAHPS satisfaction survey of Medicaid adult and child clients to evaluate satisfaction with health care services received through Arkansas’ Medicaid program.
View 2023 survey results (pdf) | Executive Summary Report (pdf)
View 2021 survey results (pdf) | Executive Summary Report (pdf)
View 2019 survey results (pdf) | Executive Summary Report (pdf)
ARKids First B
An annual CAHPS satisfaction survey of Medicaid SCHIP children was conducted to determine which services ARKids First B clients use and their satisfaction with the ARKids First B program.
View 2023 survey results (pdf) | Executive Summary Report (pdf)
View 2022 survey results (pdf) | Executive Summary Report (pdf)
View 2021 survey results (pdf) | Executive Summary Report (pdf)
TEFRA
An annual satisfaction survey of TEFRA clients was conducted to determine which services TEFRA clients use and how they evaluate the TEFRA program.
View 2023 survey results (pdf) | Executive Summary Report (pdf)
View 2022 survey results (pdf) | Executive Summary Report (pdf)
View 2021 survey results (pdf) | Executive Summary Report (pdf)
View 2020 survey results (pdf) | Executive Summary Report (pdf)
Non-Emergency Transportation
A biennial survey of eligible Medicaid recipients that use the Non-Emergency Transportation program. This survey is similar to CAHPS, but the questions emphasize clients' satisfaction with their transportation services.
View 2023 survey results (pdf) | Executive Summary Report (pdf)
View 2021 survey results (pdf) | Executive Summary Report (pdf)
View 2019 survey results (pdf) | Executive Summary Report (pdf)
The NET Performance Profiles contain information associated with NET broker performance per quarter for each state fiscal year (SFY). This report provides information related to transporting Arkansas Medicaid beneficiaries for non-emergent medical services, the encounter submission data for these transports, the frequency of denials, the number of beneficiary inquiries, and on-time performance.
Arkansas’ Community Mental Health Centers and Clinics (CMHCs)
Conducted to evaluate adult and child/adolescent clients’ satisfaction with the services of Arkansas’ Community Mental Health Centers and Clinics (CMHCs) for the Department of Health and Human Services Division of Behavioral Health Services (DBHS) and Division of Medical Services (Medicaid).
View 2023 survey results (pdf) | 2023 Executive Summary Report (pdf)
View 2022 survey results (pdf) | 2022 Executive Summary Report (pdf)
View 2021 survey results (pdf) | 2021 Executive Summary Report (pdf)
