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Non-Emergency Transportation Program

What providers should know about the Non-Emergency Transportation Program

The Arkansas Medicaid Non-Emergency Transportation (NET) program provides eligible Medicaid beneficiaries with transportation for medical services. Beneficiaries who are ineligible for this service include the following:

  • Nursing home facility residents
  • Those in an intermediate care facilities for individuals with intellectual disabilities (ICF/IID)
  • Qualified Medicare Beneficiaries (QMB)
  • ARKids First B recipients

Beneficiaries who have traditional Medicaid can only utilize NET if their appointment is with an enrolled Arkansas Medicaid provider. No co-payments are required and there are no limits on the number of trips and no mileage cap.

Beneficiaries enrolled in Arkansas Works may be transported to any health care provider within their network plan. The beneficiary must have a valid Medicaid number. There is a limit of eight legs/units per calendar year. The beneficiary may apply for an extension of transportation services when the eight legs/units have been exhausted.

NET is provided through Division of Medical Services (DMS) contracts with six transportation brokers for the 11 regions in Arkansas. The brokers can also contract with qualified subcontractors in their areas and serve as a gatekeeper, processing transportation requests and monitoring complaints to ensure quality. DMS will conduct periodic on-site broker reviews for quality assurance.


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